Shipping Policy

At Faithful Hearts Gifts, we’re committed to getting your order to you as quickly and efficiently as possible. Please take a moment to review our shipping policy below.

Production & Shipping Times

Delivery Time = Production Time + Shipping Time

Production Time: Our products are processed and shipped within 1-5 business days depending on the item.

Shipping Times

USA:

Standard Shipping (UPS & USPS): 2-5 business days

Priority Shipping (FedEx): 1-2 business days

Canada:

Standard Shipping (UPS): 5-10 business days

Europe:

Standard Shipping: 3-15 business days (depending on your location)

Priority Shipping (FedEx): 2-5 business days

International:

Standard Shipping: 5-20 business days

Please note: Shipping times may occasionally fluctuate due to factors like high order volumes, holidays or customs processing delays.

Shipping Carriers

  • USA Domestic Orders: UPS to the local depot, with USPS as the last-mile partner.
  • USA Priority Orders: FedEx.
  • Canada Orders: UPS, equivalent to First Class International service.
  • Europe, UK, and International Orders: UPS with domestic carriers once inside the destination country.

International domestic mail carriers may have reduced tracking capabilities.

Tracking Information

USA Orders:

Tracking is available for all USA shipments via UPS/FedEx > USPS.

Includes Saturday delivery for USPS orders.

International Orders:

Tracking updates may not be available once packages leave the USA until they clear customs in the destination country.

Important Information

Customs Charges:

Any customs fees applied to a shipment are the responsibility of the customer.

Lost or Stolen Packages:

We do not cover items lost or stolen in transit if the package is marked as "Delivered" by the carrier, unless Package Protection was purchased at checkout.

Carrier Responsibility:

Once your package leaves our warehouse, the shipping process is managed by the carrier. While we provide tracking information, we are unable to:

  • Redirect packages
  • Recall packages
  • Expedite shipping

For shipping issues, please contact the carrier directly for assistance. We are unable to contact them on your behalf.

No Updated Tracking (30 Days):

If your tracking has not been updated for 30 days from the shipping date, please contact our support team for further investigation.

We work hard to ensure your order gets to you as quickly as possible, and we’re here to assist with any questions you may have. Feel free to reach out to us at hello@faithfulheartsgifts.com for support!